Privacy Policy

Information We Collect

When you interact with our services, we collect different types of information to provide you with the best learning experience possible.

Personal Information You Provide

• Account Details: Your name, email address, phone number, and postal address when you register for our programs
• Educational Background: Information about your current skill level and learning goals to customize your experience
• Payment Information: Billing details processed securely through our payment providers
• Communication Records: Messages you send us through contact forms, emails, or support channels
• Course Progress: Your assignments, quiz results, and project submissions to track your learning journey

Information We Collect Automatically

Our website gathers technical information to improve functionality and user experience. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies—you can read more about this in our Cookie Policy.

How We Use Your Information

We use the information we collect for specific purposes related to delivering and improving our educational services.

Sharing Your Information

We don't sell your personal information to anyone. But running an educational platform means we sometimes need to share information with trusted partners who help us deliver our services.

• Service Providers: Companies that help with payment processing, email delivery, cloud storage, and website hosting
• Educational Partners: When you participate in collaborative projects or industry connections (only with your explicit consent)
• Legal Requirements: If we're legally required to disclose information to Australian authorities or to protect our rights
• Business Transfers: In the unlikely event kaluntheriq is acquired or merged, your information may transfer to the new entity

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to making these rights easy to exercise.

Access and Correction

You can request a copy of the personal information we hold about you at any time. If you spot something that's wrong or outdated, let us know and we'll fix it promptly. Most account information can be updated directly through your dashboard.

Deletion Requests

You can ask us to delete your personal information, though we may need to keep some records for legal or administrative purposes. We'll explain what we can delete and what we're required to retain. Course completion certificates and financial records typically need to be kept for tax and accreditation purposes.

Marketing Preferences

You can opt out of marketing emails anytime by clicking the unsubscribe link at the bottom of any promotional message. You'll still receive essential communications about your courses and account.

Complaints Process

If you're unhappy with how we've handled your information, contact our privacy officer first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Data Security and Protection

Protecting your information is something we think about constantly. We use industry-standard security measures, but honestly, no system is completely foolproof.

• All data transmitted to our servers uses SSL/TLS encryption
• We store personal information on secure servers with restricted access
• Our team receives regular training on privacy and security practices
• We conduct periodic security audits and vulnerability assessments
• Payment information is processed through PCI-compliant providers—we don't store your full card details

If a data breach occurs that could seriously harm you, we'll notify you and the relevant authorities as required by law.

Data Retention

We keep your information for as long as you're actively using our services, plus a reasonable period afterward. Different types of information have different retention periods.

International Data Transfers

Our primary servers are located in Australia, but some of our service providers operate globally. When your information leaves Australia, we ensure it's protected through approved mechanisms like Standard Contractual Clauses or by working with providers in countries with adequate privacy protections recognized by Australian law.

For example, we use cloud services that may store data across multiple regions. These providers maintain robust security standards and comply with international privacy frameworks.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it.

Third-Party Links

Our website sometimes links to external resources that might be useful for your learning. We're not responsible for the privacy practices of these sites. When you click away from kaluntheriq.com, check that site's privacy policy to understand how they handle your information.

Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll notify you by email and post a notice on our website. The "Last Updated" date at the top shows when the most recent version took effect.

If you continue using our services after changes take effect, we'll take that as acceptance of the updated policy. If you disagree with changes, you can close your account—though we'd be sorry to see you go.

Cookies and Tracking Technologies

We use cookies to make our website work better and understand how people use it. Essential cookies are necessary for basic functions like logging in. Analytics cookies help us see which courses are most popular and where students might be struggling. You can control cookie settings through your browser, but some features might not work properly if you disable certain cookies.